FAQs
New to Supplies?
Can I buy from Supplies?
You can buy from Supplies if you are a Local Authority or public sector organisation, a school or nursery with local authority funding, an Academy school, or an organisation with charitable status including private schools within East Riding, Hull, North Lincolnshire and North East Lincolnshire.
Supplies operate under the Local Authorities (Goods & Services) Act 1970 to trade with the public sector in the UK.
How do I register to become a customer?
Please visit our registration page.
After completing the process we'll send you an email to confirm your registration.
How long does it take for you to confirm my registration?
Account registration can take up to 48 hours.
What is my account number?
Your account number is a number which uniquely identifies you. You can find it in Your Details in your online account.
Does Supplies sell environmentally friendly products?
Our sustainable alternatives are identified on our website with 'eco' icons.
Using the Supplies website
What are the benefits to online ordering with Supplies?
The Supplies website offers you:
- Our website has our most up to date pricing, promotions and imagery available.
- Easy online account management with order history, payment history
- Ability to create your own favourites.
- Set-up saved baskets, to make ordering easier
I am already a SUPPLIES customer. How do I register to order online?
Please fill out our Existing Customer form
Can I save orders that I place frequently?
Yes, you can save the products you regularly buy as a favourites. Whenever you're ready to order them, you can add them to your basket with a single click.
Where can I see what I have ordered?
You can see all your current and previous orders, in my Account.
I have forgotten my password. How do I reset it?Click here and follow the instructions to reset your password.
Can I update my details on the website?
Yes, you can update your details under the My Details section in your online account area.
What are Saved Baskets?
Saved Baskets are designed to help you manage your orders more easily. You can add as many products as you like to a saved basket, and then place your order whenever you're ready.
You can have as many saved baskets as you like, so you could even create a saved basket for your regular order to help save yourself time when ordering from us.
Ordering, Delivery and Returns
Where does Supplies deliver?
We deliver to East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire, Hull and Doncaster.
I've only received part of my order. What do I do?
Items which we are unable to include in your delivery will be despatched separately as soon as possible, and indicated on the delivery note as:
TO FOLLOW: Do not reorder, we will send as soon as possible.
DISCONTINUED: Item unavailable and cancelled from order.
How do I pay for my order?
You can pay by credit/debit card, please contact our Finance Team, on 01482 879996, option 2 or or BACS transfer (Bank: Nat West Bank, Beverley, East Yorkshire, Sort Code: 60-02-23, Account Number: 99105837, Account Name: East Riding of Yorkshire Council).
How long will my order take to be delivered?
Stock deliveries will normally be made within 5 working days from receipt of order. ‘Direct’ deliveries i.e. where delivery is made on our behalf by a third party supplier can take longer and are indicated on our website.
Is there a minimum order value?
No
Can I return an item/order?
Goods from stock may be returned provided they are returned in their original packaging and are fit for re-sale in all respects
When returning stock items, you will receive a 2-part document:
- A green collection note to be returned to the delivery person after signature.
- A yellow credit advice for you to keep. Once goods have been inspected, you will receive a white credit note through the post.
Direct items (items delivered directly from our suppliers) may be subject to handling charges.
How do I return an item?
We have a number of options
You can:
Contact our Customer Services Team on 01482 879996 or email supplies.customerservices@eastriding.gov.uk, or complete our online form.
Please ensure you have the following information
- Account Number
- Invoice Number/Order Number
- Product Code
- The reason for return
Damaged items: if you receive an item which is damaged you must be report this to us within 2 working days of delivery.
Please ensure that direct delivery items are checked within 24 hours following delivery, as some suppliers only allow us a limited timescale to report items damaged in transit. Direct Delivery items are often made to order, so please be aware that returns are not always possible and where they are a handling charge would normally be applied.
How do I inform you of when my organisation is closed for deliveries?
Please complete our contact us form or email supplies.customerservices@eastriding.gov.uk to let us know when your organisation is closed, so we don't deliver when you're not there.
How do I report a damaged or incomplete order?
We have a number of options
You can contact our Customer Services Team on 01482 879996 or email supplies.customerservices@eastriding.gov.uk, or complete our online form
Please ensure you have the following information
- Account Number
- Invoice Number/Order Number
- Product Code
- The reason for return
Can I collect my order?
Stock items can be collected from warehouse at Gibson Lane South, Melton. An authorised order and proof of identity are required. Please place your order in advance and contact our Customer Service Team stating the date and time you wish to collect.
Collection Times are: Monday to Thursday 8:00 a.m. to 4:00 p.m.
Friday 8:00 a.m. to 3:00 p.m.